Frequently asked questions
Q01: Do you ship to my country? My country is far from East Asia.
YES! We ship WORLDWIDE! Warm Welcome Kpopers from South America, Russia,
Mid East , Africa etc.
Q02: How long does shipping usually take?
Well,different country has different delivery time. It depends on the distance, shipping policy,your country’s customs Clearance Speed etc. see below chart:
Asia:
Japan/Korea: 5 working days. )
Southeast Asia and Pacific area:25 working days.
(If your order is over US$199 , we use Citylink or Fedex Express to deliver your lovely
parcel ,5—9 working days)
(Includes: Australia, New zealand , Malaysia, Indonesia, Philippines, Singapore, Vietnam,
Cambodia, Laos, Myanmar, Thailand, East Timor, Brunei )
South Asia:25—30 working days.
(If your order is over US$199 , we use ARAMEX Express to deliver your lovely
parcel ,5—9 working days)
(Includes:Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, and Sri Lanka.)
Mid East/ Arabic Area : 30 working days.
(If your order is over US$199 , we use ARAMEX Express to deliver your lovely
parcel ,5—9 working days)
(Includes: United Arab Emirates,Saudi Arabia,Algeria, Bahrain, Egypt, Kuwait, Jordan, Jordan,
Morocco, Oman, Qatar, Sudan, Yemen, Tunisia, Syria, Turkey , Israel, etc )
Central Asia: ( 25 working days.)
(Includes: Kazakhstan, Kyrgyzstan, Tajikistan , Turkmenistan, Uzbekistan, Mongolia, Afghanistan,etc )
Europe:
Most European Union Countries: (Includes: UK,Spain, Bulgaria, Cyprus, Czech, Estonia, Hungary,
Latvia, Lithuania, Malta, Netherlands,Poland, Portugal, Rumania, Slovakia, Slovenia, France,
Germany,Austria, Belgium,Greece,Ireland, Luxembourg, Sweden, Denmark,Finland,Italy)
♣ Item price below $24.99 ,we use China Post Normal Air Mail, 15—24 working days.
♣ Item price over $25 , we use Belgium Post air mail, 7—15 working days.
♣ Russia, Belarus and some East European Countries: 25—35 working days.
North America:
♣USA:
<item price below: $14.99, We use: China Post Normal Air Mail, 12—19 working days. >
<item price over: $15, We use: UsPS 1st class international Air Mail, 7—12 working days.>
♣Canada & Mexio: 18—25 working days.
(If your order is over US$299 , we use international Express to deliver your lovely
parcel ,5—9 working days)
South America: 22--35 working days.
Argentina,Peru,Chile,Brazil,Ecuador, and other South American Countries.
(If your order is over US$299 , we use international Express to deliver your lovely
parcel ,7—9 working days)
Africa:30 working days.
(If your order is over US$299 , we use ARAMEX Express to deliver your lovely
parcel ,7—11 working days)
(Includes: Morocco,Algeria,Libya,Egypt,Tunisia,Sudan,Somalia,Madagascar,South Africa.
and other African countries)
Q03: How much are shipping costs?
Shipping costs depend on 3 things:
1. the item's weight, or the item’s size (If the item is big and light.then,delivery man ask fee on size.)
2. The shipping policy which you choose. We offer 2 ways: economic shipping and standard shipping policy.
3. The countries where you live. That mean : How far are you from us? We live in Shanghai,China,East Asia.
Q04: Do I get a tracking number?
Mainly, When your order is more than $15.99 ,even you choose economic shipping,
we will use tracking number. Otherwise,we use China Post (or Hongkong Post) Normal International Air Mail.
Q05 : How do I track my package by ’ tracking number ’ ?
Tracking your parcel is very easy! You can start tracking after the postal service
inputs your tracking number in their system.
Notice: Order Price below $15.99 normally without tracking number.
??If your tracking # looks like:
> RB123456789CN ; RA123456789CN--it’s China Post Mail.
track website: http://www.17track.net/index_en.shtml or: http://www.sao.cn/en/index/home.jsp or: http://intmail.183.com.cn
> YB123456789 --It’s Belgium Post Normal air mail, for European Union Countries.
track website: http://www.yw56.com.cn/english/index-en.asp however, it only shows your parcel left China or not.
> RC123456789BE --It’s Belgium Post air mail, for Union Countries.
track website: http://www.bpost.be/en/index.html
> LK123456789CN ; LN123456789CN--It’s UsPS parcel for USA (and its territories) only.
track website: www.usps.com
If you choose Standard Shipping Policy,we use international express, you receive items in 5--15 working
days worldwide.
If your Order over a certain Price(see Q02. How long does shipping usually take? ), we will deliver your
parcel via International express even you choose economic shipping policy.
Southeast Asia--- (citylink express): www.citylinkexpress.com/
Mid-East, South Asia,Africa --- www.aramex.com
EMS: www.ems.com.cn/english.html
DHL: www.dhl.com/en.html
Fedex: www.fedex.com
(Notice: For some countries,like South America, Russia, East Europe, there are stict Customs Duty,
so,if you receive mass products from us, you may pay your country’s Customs Duty or Tax. )
Q6: When is my item going to be shipped ?
Your Parcel or items usually will be sent out within 2 business days.
Q7: My package was returned to you by the postal service, what can be done?
If your package was returned, first visit your post office or customs department to determine the
reason why it was returned. If you would like the package to be re-shipped you will have to
pay the shipping cost again. If you would like a refund of your order, only the cost of the items can
be refunded. For more info. You may contact us: sales@allkpoper.com
Q8: What currencies are your prices listed in?
The default currency is USD. For your convenience, on the top of the webpage you can select
from AUD, CAD, Euro,GB Pound, JPY and SG dollars. The currency rate may change once a week
according to the current USD to alternate currency rate. Please note that these are the currencies
that we list our prices in,moreover, you can use any currency to make your payments.
Q9: What methods of payment does allkpoper accept?
There are 5 methods of payment that are accepted.
1) PayPal
2) Most your local banks’ credit cards and debit cards worldwide.
3) Visa and MasterCard International Credit Cards.
4) Western Union
5) Bank Transfer
For more info. About PAYMENT METHODS, please visit here: 
http://www.allkpoper.com/payment-methods.html
Q10: I am trying to pay using Paypal but I keep receiving error messages,how can I do now ?
The main reasons that you receive errors are “incorrect billing addresses than card being used”
and “billing address and shipping addresses are incorrect”. Please contact your local Paypal
(find their contact info on www.paypal.com )and they will be able to further assist you.
Q11: How do I pay by Western Union?
To make your payment via Western Union you can go anywhere the Western Union service is
provided (bank, Western Union shop, www.westernunion.com ). The information you will need to
send your payment is listed below. After you send your payment you will receive an MTCN number.
You can email the MTCN number to us at sales@allkpoper.com with your order number and we
will clear your payment and ship your order right away!
Beneficiary : Chunfeng Jiang
First Name : Chunfeng
Last Name : Jiang
Country : CHINA
Address : Room#302,Building #106,Lane#350 Jiangzhi Road,Minhang District,
Shanghai,P.R.China
Q11: How do I cancel my order?
Please email your cancel request and order number to sales@allkpoper.com and it will be cancelled.
If a payment has been made, a full refund will be issued.
Q12: I would like to be a wholesaler/reseller.
Please e-mail us at sales@allkpoper.com and we will send you a wholesaler/reseller plan!
Q13: I received my product but it is damaged.
Please send photos of the damage to sales@allkpoper.com with your order number
and we will help you.
If your items is damage on the way or when you open it and it’s damage. We will resend
you a new one or fully refund your money.
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